When are unpaid reports available?

Unpaids are downloaded three working days after what the ‘due date’ (date of debit).

How do I manage unpaid Direct Debits?

There are two options: we can auto debit a second time either seven days later or on another date of your choice.

What should I do with the ADDACS/ADDACS reports?

We will use them to update our records; you will need to do the same with yours.

Do you re-present them or do we have to resubmit?

We re-present them on your behalf.

What are the ARUDD/ADDACS reports?

ARUDD (Automated Returned Unpaid Direct Debit) details payers who have not paid. ADDACS (Automated Direct Debit Amendments and Cancellations) details payers who have either cancelled by instructing their bank or amended account details.